If you are unable to make your appointment, please call or email the practice 2 full business days prior to your appointment. All patient policies are also outlined in the new patient questionnaire.
Missed Appointment/No-Show Policy:
A missed appointment/no-show is defined as the patient failing to present for their scheduled appointment. The patient will be charged 50% of the visit fee for any missed appointments/no-shows. If an established patient violates the no-show policy and/or late cancellation policy twice or more within one calendar year, Florida Family Psychiatry reserves the right to terminate that patient-physician relationship and dismiss the patient from the practice.
Late Cancellation Policy:
A late cancellation is defined as a patient initiating an appointment cancellation within 2 business days from the appointment date without physician/provider written approval. The patient will be charged 50% of the visit fee for any unapproved late cancellations. If an established patient violates the no-show policy and/or late cancellation policy twice or more within one calendar year, Florida Family Psychiatry reserves the right to terminate that patient-physician relationship and dismiss the patient from the practice.
Insurance Policy:
Florida Family Psychiatry does not accept insurance. We are not contracted with any insurance payers including Medicare and Medicaid. You will be paying the fee in full at the visit.
Insurance companies do not allow for the extensive amount of time, detail, and flexibility it takes to complete a comprehensive psychiatric and medical assessment and discuss options for treatment. Florida Family Psychiatry’s practice philosophy is to provide more detailed care, better accessibility, and longer visits than are generally available in insurance models.
Even though we are not in-network with your insurance, your insurance may allow you to see our psychiatrists as an “out of network” physician and seek “out of network” reimbursement. Your insurance company can inform you of the amount they reimburse you for out of network care. When requested, we can provide billing invoices with the necessary information (“Super Bill”) for you to submit to your insurance company for potential reimbursement.
Patient Dismissal Policy:
Our practice policy reserves the right to terminate the physician-patient relationship without cause and dismiss the patient from the practice. While it is optional for Florida Family Psychiatry to provide a reason for the dismissal, frequent no-shows, late cancellations, and unprofessional behavior are a few reasons that will lead to dismissals.
If your medical condition requires continuing physician supervision, it is important that you select another physician as soon as possible. Florida Family Psychiatry will suggest a few other psychiatric offices in the patient dismissal letter. Upon written authorization with a signed medical record release form, a copy of your medical record will be sent to your new provider.
Medication Refill Policy:
Patients or guardians of patients are responsible to ensure patients have enough medications. Florida Family Psychiatry will provide enough medication to last until your next appointment. If dose adjustments between visits are planned at the appointment, then new prescriptions will be given as discussed in the appointment. Medication refills are not considered urgent and will only be processed during normal business hours. Refills will not be given if the patient has failed to keep appointments.
Controlled Substance Policy:
Controlled prescription medications are subject to federal and state laws as well as standard-of-care prescribing practices. If medications are not used carefully, the patient can have side effects, become addicted to them, or overdose on them. An overdose can cause death. Because of these dangers, it is important for the patient or guardian to understand the rules for using these medicines. Patients receiving controlled substances will sign a document that they understand our policy for prescribing these medicines.
The patient must attend follow-up appointments as directed.
No extra or early refills will be issued for any reason, including if the controlled substance medications are lost.
Florida Family Psychiatry does not prescribe Xanax/alprazolam due to highly addictive nature of this medication.
We do not prescribe opioids/ pain medications.
Disability, FMLA, and Emotional Support Animal Request Policy:
Preparing and processing disability or FMLA paperwork requires a significant time commitment from our physician and staff, therefore, there will be an additional fee to complete such paperwork and the physician will use clinical judgment to determine if they agree the patient is disabled.
Florida Family Psychiatry does not write letters for emotional support animals.
